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Return policy

How to return purchased products?

At the Carapaks store you can return any purchased products within 14 days without giving any reason.

To file a return, please contact us via the contact form or email. Then place the product in packaging and send it to our address. Please note that we only accept returns if the returned products arrive to us within 14 days of filing a return.

Refund on shipping applies only to the cheapest shipping option available. See the store’s terms and conditions for more details.

Address for returns:
CARAPAKS Sp. z o.o.
ul. Szyby Rycerskie 4
41-909 Bytom

We accept only unused products

Keep the original stickers and tags

Returned product should be clean and placed in original packaging

File a return within 14 days of purchase

Product should be sent to us within 14 days of filing a return

You will receive a refund up to 14 days after your return is accepted

Need help?

Contact us

If you still have any questions about our return policy or need help filing a return, don’t hesitate to contact us – we’d be happy to assist.

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